Frequently Asked Questions

What is the meaning of "Local Camera" and "Remote Camera"?
When you are accessing your Camera from the same wireless network (Home) in which it is configured, it is a Local Camera. When you are accessing your Camera away from your home it is a Remote Camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi connection outside of your home.
How many users can access the Camera at one time?
If you are accessing in Local Mode, two users are supported, after two users all streaming will go through the remote server. This allows for unlimited user access to a single Camera at one time.
What is the significance of LED flashing?
A flashing LED indicates the following status:
Slow flashing: 1. Your Camera is in setup mode. You can add the Camera to your account in this mode. Out of the box, the Camera is in setup mode. To reset to setup mode, press and hold the PAIR button on the bottom of the Camera until you hear a beep.
Slow flashing: 2. The Camera is either connecting to the router or lost the link to the router. Please ensure that the Camera is in the Wi-Fi signal range.
LED is stable: The Camera is connected to the Wi-Fi network.