Frequently Asked Questions

Is the signal between the parent unit and the baby unit secure?
Yes, the signal transmitted between the baby unit and parent unit is digitally secure and therefore safe from unauthorized access.
How can I limit the background noise received on my unit?
Place the baby unit as far away from the source of the background noise.
1.Face the mic on the front of the baby unit away from the source of the background noise.
2.Reduce the speaker volume.
Why is the power LED off even when the baby unit is connected to the charger?
Please try the following:
1.Verify that the connections on the baby unit and at the electrical outlet are secure.
2.Check that the wall outlet is working by plugging in another device,such as a lamp.
3.Press the power button to OFF. Press and hold the power button, until the LED in ON.